Does the Spa entrace fee include accommodation?
–Entrance to the spa is included in all accommodation, except the villas. Ticketsto the Spa are available to villa guests at ”additional services”.
How are special diets considered?
-All of our food is lactose-free and special diets and we take special diets into account as well as possible. Gluten-free and vegetarian food is served at all of our meals. Pease inform us beforehand, if we need to take food allergies or other special diets into consideration.
Can an outing be cancelled if it rains or the weather is otherwise not good?
-If an outing needs to be cancelled due to the weather, we will offer another product to replace the outing. Outings can be cancelled without extra cost if it is done by 16.00 on the day before the outing.
Do I have to book a table for lunch or dinner?
-We recommend that you always book a table in advance, and book your dinner table latest on arrival.
Why are the prices different on the online shop?
-We want to offer our guests discounts and other special offers, because this expediates our customer service.
Is there an outlet for charging an electric car or electrical preheating your car in winter?
-We have both outlets for charging electric cars and preheating sockets.
What time is check-in to the hotel/villa?
-Check-in is at 15.00. If the room is prepared, it may be available earlier.
Does late checkout cost extra?
-This depends on our booking situation.
May pets be brought to the hotel?
-We do not allow pets at the hotel, but pets are welcome to some of our villas and the Scenery Suites. There is an extra charge of 40 €/pet/day for pets.
How much does parking cost?
-We have free parking for cars.
Until what time can I cancel a booking without extra costs?
-We do not charge for cancellations, if the booking is cancelled the day before the scheduled arrivalbefore 14.00. This does not apply to celebration packages or other packages, where payment and cancellation terms are agreed on separately, or in case of sickness or a Force majeur.
If the cancellation is done later or the client does not arrive, the hotel is entitled to charge for a minimum of 1 day’s accommodation + other costs possibly incurred to the hotel.
Can you stay at the spa for more than 2 hours and how much more do you have to pay for the extra time?
-If there are no bookings for groups or at a quiet time, the 2 hours is flexible.
How can one get there by bus, train?
-Where is the closest stop? YOu can catch the bus from Savonilnna or Varkaus and the closest bus stop is at about a 3km distance away from Järvisydän. Arriving from Helsinki, the closest bus stop is Hiismäki, about 15 km away from Järvisydän. Coming by train, the closest train stops are in Savonlinna and Varkaus. Get more info here.